Zero loan manager solutions the phone each voicemail was full

Crappy support service… Can’t visited loan officer. Come refinance procedure. Turned in every records, skipped 5 closings. Nevertheless waiting! Losing money. Troublesome support service. Bad deal! Exactly how did it started to 4.5 billion inside conversion? Ask your States Lawyer Place of work.

They keep moving us to this new loan processors

banks want reassurance on payday-type loans

Awful customer support. I have been writing about a beneficial re-finance due to the fact zero closer to closing than I became inside the Summer. Customer support was a tale. They just transfer me to each person, and i am bounced around particularly a golf ball. Most disappointed and you can resentful and you will have always been swinging my personal home loan quickly. Dont highly recommend The fresh Rez at all.

My loan is with Ditech also it is actually sold to Brand new Rez

Don’t use NEWREZ….most significant mistake I have made. Become looking to refi. Due to the fact May it is currently Oct still waiting. I’ve sent a comparable documents during the several times. Can not started to some body of the mobile phone. My loan was acknowledged 2 months before still wishing. The organization try bull crap go somewhere else.

New Rez ‘s the bad mortgage lender!! The new Rez entitled and you may open to refi my loan on a beneficial all the way down interest rate. The mortgage Manager Ryan explained it would be simple no problem. The guy also said no need for another assessment as the loan was only 1 year old and then we were not bringing one more income out! HA… 5 months after he’s requesting docs they actually have. The mortgage Processor chip do not comprehend the docs I upload on their safe web site. The fresh surely terrible financial I’ve previously worked with! Conserve the fresh new rage and acquire various other lender!!

NewRez/Shellpoint gotten the financial from Ditech. Basic commission so you’re able to NewRez was in New Brunswick installment loan no credi checks no bank account , and that we install via the NewRez webpages to possess automatic costs into firstly per month. All the ran well up until . It never ever grabbed new fee that has been allowed to be removed from our savings account! I failed to observe until i got a call into the out of particular strange matter claiming these people were NewRez, didn’t keep in touch with her or him while we failed to acknowledge the quantity. Checked the membership on the internet thru their website and you will lowest and behold the brand new Oct payment had not come instantly received! Got to your cellular telephone with NewRez customer service quickly discover out that was going on and you may try told it was certain sort of glitch. Actually, payments having been animated for fee really well as ! There clearly was loads of cash in the fresh family savings because of it! I spoke which have a few other persons toward , to the second individual bringing the commission over the telephone having new report off her there is no late charge, no percentage plus it might be ACH. These days it is as well as on the webpage its indicating myself that it is a keen unapplied fee! What the deuce, this is the Oct step one percentage and should have been applied as such Immediately towards . Therefore we log in to the device once more together now and inquire what are you doing? Was advised that she would immediately request it be used on new October commission and you aren’t later We contacted our financial immediately after speaking with NewRez to your and you can the lending company said no shot at commission was actually expected from the NewRez/Shellpoint, it (the lending company) commonly closing people commission therefore we features loads of money to fund 4 several years of money! We have less than 12 months kept on this subject 1st home loan and therefore are certainly given visiting the condition attorney general’s workplace, the higher organization bureau, hiring a legal professional and spending so it of now. Our very own on line membership with NewRez shows next percentage become auto-paid is defined having The fall of step 1, but if we attempt to glance at the arranged automatic costs, they informs us we cannot since the account are delinquent. This is so that incorrect for the of many account! You will find Never been late when you look at the 31 ages with these home loan fee so we keeps the greatest credit rating more than 850! Are they now going to screw all of our credit history? Stay away from Them!